First of all, there is no guarantee that any English will be spoken on any of these emergency and helpline telephone numbers.
All numbers can be called free from fixed landline, public telephone or mobile cellular phone.
Please note, you should be able to describe your location (address) in Japanese or find someone who can.
Ambulance / Fire Tel: 119
Police Tel: 110
Coast Guard (Sea Rescue) Tel: 118
Tokyo English-speaking Police
Tel: 03 3501 0110 (weekdays 08:30-17:15)
Tokyo Emergency First Aid Association
Tel: 03 5276 0995
What to do in the event of an emergency?
・In the event of a fire, say “Kaji Desu”
・If an ambulance is required, say “Kyuu-Kyuu Desu”
・Do not hang up until the dispatcher understands the address and telephone number
Send someone outside to meet the emergency services vehicle if required
In case you need medical advice in English, you can call the Tokyo Metropolitan Medical Institution Information Service.
It provides an emergency translation service over the telephone.
Tel: 03 5285 8185
Japan Help Line is a charity providing 24-hour worldwide emergency assistance and general advice. It has English-speaking volunteer operators.
Tel: 05 7000 0911
Useful Japanese words in case of an emergency
My address is
Watashi no jusho wa _________desu
My telephone number is
Watashi no denwa bango wa_______desu
Hidoi yakedo desu
Mune ga taihen kurushii desu
Kou netsu desu
I don`t understand Japanese
Watashi wa nihongo wakarimasen